Amazon Reinstatements and Plan of Action
Account suspended? We help Amazon sellers get reinstated fast with Plans of Action that work.
How to Write a Successful Plan of Action
Amazon requires suspended sellers to submit a clear, concise Plan of Action (POA) that identifies the issue, details the corrective steps taken, and demonstrates how the problem will be prevented moving forward.
1
Root Cause
Explain the specific reason Amazon suspended your account. It should show that you understand exactly what went wrong.
2
Corrective Actions
Describe what you did to fix the issue, such as removing listings, refunding buyers, or ending ties with non-compliant suppliers.
3
Preventive Measures
Share how you’ll prevent the same issue in the future. This could involve internal training, supplier screening, or improved documentation.
Why Did Amazon Reject Your Plan of Action?
Most POAs fail because they are too vague, lack supporting evidence, or do not directly address the true cause of the suspension.
Here are some common issues we help sellers overcome.
- POA was too vague
- Missing invoices or documentation
- Did not address root cause
- Poor formatting or grammar
- Preventive steps not included
- Used a template or AI-generated draft
- Didn’t match Amazon’s current policy changes
Too Vague
Amazon expects specific, detailed Plans of Action. Generic or boilerplate responses are often rejected outright.
Missing Documentation
Attaching clear supporting documents such as invoices, product photos, or screenshots is
important to strengthen your Plan of Action.
No Root Cause
Failing to explain the root cause leaves Amazon uncertain that you understand the issue.
No Preventive Measures
Amazon expects sellers to demonstrate changes implemented to prevent future violations.
Used Template Content
Boilerplate or AI-written drafts are easily detected and often denied.
Policy Changes Ignored
Amazon frequently updates its policies; your POA must reflect the most current expectations.