Introduction
If your account suddenly shows a related account violation, you need an Amazon account wrongly linked appeal that works on the first try. The message often arrives without much detail. It can freeze payouts, block listings, and place your entire catalog at risk. The good news is that a fast, well-structured response can reverse the decision. This guide will teach you common causes, how Amazon detects links, what proof solves the issue, and how to write an appeal that speeds Amazon account reinstatement.
You will also see where an Amazon Seller Lawyer or Amazon Seller Attorney fits into the process. Every recommendation here is practical and tested. You will find links to primary sources so your appeal can cite policy, not opinion.
The Linked Account Problem in Plain Language
A linked account violation means Amazon believes your store is connected to another seller that broke the rules or lost privileges. Sometimes the link is valid. Often it is not. Shared devices, public Wi-Fi, old contractors, or a recycled address can create false matches. When that happens, you must separate your store from the other entity with clear facts.
Start by reading your Performance Notifications and the Account Health dashboard. Amazon describes account health and the Account Health Rating on its official pages. Review Account Health and the Seller Code of Conduct. These pages show the standards you must meet and the behaviors Amazon expects.
Why Amazon Links Accounts
Amazon defends the marketplace with risk models. The models look for overlap in signals. Here are the most common.
- Log in device fingerprints and browser profiles
- IP addresses and subnets, including public networks
- Bank accounts and payment instruments
- Legal names, tax IDs, and mailing addresses
- Fulfillment sites and return centers
- Shared employees, VAs, or agencies using the same hardware
- Recycled phones, laptops, or routers
These signals do not prove control by themselves. They only point to a possible connection. Your goal is to show that your business operates independently, with its assets, staff, and processes.
Symptoms You Will See When Amazon Flags a Link
- Performance Notification with a related account note
- Account Health shows a policy violation under “Related accounts.”
- Payouts may pause during review
- New listings may be blocked
- Appeals require identity and operations proof
Do not guess. Identify which entity Amazon believes is connected. If the notice does not name it, you will have to build a narrative that proves your store stands alone.
Build Your Amazon Account Wrongly Linked Appeal in the First Hour
Speed matters. So does structure. Use this first hour checklist.
- Save the notices
Download every Performance Notification as a PDF. Screenshot Account Health with dates. - Map the suspected link.
List possible overlaps. Devices, IPs, addresses, bank accounts, staff, suppliers, and warehouses. - Freeze risky actions
Stop account sharing. Change passwords. Log out of all devices. Avoid public Wi-Fi. - Start the proof fold.r
Create folders for identity, banking, leases, utilities, payroll, and IT assets. Clean, dated scans only. - Draft the outline
Your Amazon account wrongly linked appeal will have three parts: root cause, corrective actions, and preventive measures.
A calm, organized start helps investigators trust your case.
Your Amazon Account Wrongly Linked Appeal: First Principles
Amazon wants three things. A clear root cause that explains the signal. Immediate steps that remove risk. Long-term controls that prevent repeat issues. Keep each section short and specific. Avoid emotion. Use facts.
Root Cause
Explain how the overlap happened. Be direct. Examples:
- A contractor used the same laptop for two clients in 2024.
- A family member logged in once on a shared home PC.
- The same bank branch issued two accounts with a shared mailing address.
- A warehouse reused return labels that carried an old seller ID.
Corrective Actions
List what you did in the last 72 hours.
- Ended the contractor relationship and collected a signed statement
- Reset passwords and enabled two-factor authentication for all users
- Replaced shared hardware and wiped devices to factory state
- Opened a new internet service with a unique static IP at the office
- Updated the business mailing address and confirmed delivery
Preventive Measures
Show controls that stick.
- Contractor policy with hardware rules and dedicated login profiles
- Device inventory with serial numbers and assigned users
- Network policy that bans public Wi-Fi and shared hotspots
- Quarterly audits of users, roles, and permissions
- A separate legal entity and bank account if you operate multiple brands
This three-part flow matches how investigators are trained to review appeals.
Evidence That Proves Independence
Claims are not enough. Bring proof. Use clear, legible scans. Label files with names and dates.
- Legal and identity: Business registration, EIN letter, government ID, utility bills for the business address
- Finance: Bank account letters, recent statements, payment processor agreements
- Operations: Office lease, warehouse lease, photos of signage, returns address documentation
- IT and security: ISP contract, static IP letter, device purchase receipts, asset inventory with serial numbers
- Human resources: Payroll records, W-2s or 1099s, contractor agreements that show dates and scope
- Separation proof: Emails ending relationships with old contractors or agencies, collection of access, and device return forms
Include only what supports your case. Extra pages slow the review.
How to Write the Appeal Email or Case Note
Use simple language. Keep sentences short. Put the Plan of Action at the top. Add your attachments. Close with a short line that invites follow up.
Sample structure:
- One sentence summary of the issue
- Root cause in three to five sentences
- Corrective actions in three to five sentences
- Preventive measures in three to five sentences
- Attachments list with clear file names
- Polite closing and your contact details
Avoid long backstory. Investigators have limited time. Make their job easy.
Amazon Account Wrongly Linked Appeal Template You Can Adapt
Copy this framework and edit it to your facts.
Subject: Appeal for related account policy — request to reinstate selling privileges
Body:
“Hello Amazon Team,
I am writing to appeal a related account policy decision. We operate [Your Legal Business Name], a single and independent seller account. We believe a device overlap caused a false link. Below is our Amazon account wrongly linked appeal.
Root cause
In April 2025 a part time contractor logged in to our Seller Central from a shared laptop that was also used by another seller. That device created a connection between the two stores even though our businesses are not related.
Corrective actions
We ended the contractor agreement on April 12. We changed all passwords and enabled two-factor authentication for every user. We replaced the office router and now use a dedicated static IP. We collected a written statement from the contractor that confirms the separate nature of both businesses.
Preventive measures
We created a contractor access policy that requires dedicated hardware and unique profiles. We track all laptops and phones by serial number. We banned public Wi-Fi. We will run a quarterly user audit and remove any unused roles within one business day.
Attachments
- Contractor termination letter dated April 12
- ISP static IP confirmation letter dated April 13
- Device inventory list with serial numbers
- Business registration and EIN letter
- Office lease and current utility bill
We appreciate your review. Please let us know if any additional documents would help.
Thank you,
[Name], [Title], [Phone]”
This format answers the questions investigators must check.
Write an Amazon Account Wrongly Linked Appeal That Lands on the First Review
Small details make a big difference.
- Match names and addresses across every file
- Use color scans with full page edges visible
- Keep the appeal under two pages
- Cite Amazon’s primary policies when relevant
- Use respectful language and a neutral tone
- Avoid accusing other sellers or making threats
Aim for clarity. Clarity wins.
What Not To Do
- Do not ask to speak to a supervisor in the first case note
- Do not send fifteen attachments when five will do
- Do not reuse a generic template you found online
- Do not submit multiple cases for the same issue
- Do not edit listings while the review is open
These missteps waste time and lower trust.
Verify Policy Before You Cite It
Back your appeal with Amazon’s own rules. Link to the source so the investigator can click and confirm.
Citing primary pages increases credibility. It also helps you avoid outdated advice.
Proving You Are Not the Same Business
If Amazon suspects you control two stores, show the separation. Use a table in your appeal or attach a one-page PDF.
| Factor | Your Store | Other Store |
|---|---|---|
| Legal entity | LLC A | LLC B |
| Tax ID | 12-3456789 | 98-7654321 |
| Bank account | Bank One ending 4321 | Bank Two ending 8765 |
| Device serials | Laptop A SN 123, Router SN 456 | Unknown |
| Office address | 123 Main St, Suite 200 | 77 River Rd, Suite 3 |
| Staff | Four employees | Different team |
| Suppliers | List the top three | Different vendors |
Tables reduce reading effort. They make differences obvious at a glance.
Linked Account Hygiene: Prevent It Before It Happens
Prevention is cheaper than appeals. Use this hygiene list.
- Dedicated laptops for Seller Central and Vendor Central
- Staff logins with the fewest permissions needed
- Two-factor authentication for every user
- Static office IP or a reliable corporate VPN
- No public Wi-Fi for any seller activity
- Written contractor policy with hardware and login rules
- Device inventory with serial numbers and check-in dates
- Quarterly audit of users, roles, and access
- Separate entities and bank accounts for different brands
Treat your seller account like a bank account. Only trusted people touch it. Every access is recorded.
When To Bring In Counsel
Complex cases deserve legal help. Call an Amazon Seller Lawyer or Amazon Seller Attorney when:
- You inherit a store from a previous owner
- Your brand operates in multiple regions with shared staff
- The alleged related account has legal disputes
- Payouts are frozen, and cash flow risk is high
- Prior appeals were denied without clear reasons
Counsel can structure your record, draft demand letters when needed, and guide escalation. If your selling privileges are removed entirely, counsel can also advise on arbitration and the Amazon seller suspension path that follows.
If you need focused support, do you need help? Submit your case now!
Escalation Paths That Respect The Process
Start with a clean appeal. If you do not get a response within the stated window, call the Account Health team and ask for a status check. Be polite and precise. Reference your case ID and the date of submission.
If the case remains stuck, add one short follow-up with new information. For example, a static IP letter that arrived after your first appeal. Avoid daily messages with no new facts. If you must escalate further, counsel can help you navigate internal paths and, if needed, the dispute resolution terms in the Business Solutions Agreement.
Special Cases And How To Handle Them
Family Households
Two sellers in one home can trigger links. Use separate PCs, separate routers, and separate rooms if possible. Show separate entities, taxes, and bank accounts. Include a short diagram that shows the network hardware for each store.
Shared Offices And Coworking
Coworking spaces reuse IPs. Use a dedicated office or a corporate VPN with a known IP range. Keep ISP letters. Include your office lease and photos of your signage.
Third-Party Agencies And VAs
Agencies often manage multiple stores from a single machine. Require dedicated hardware for your account. Set unique profiles. Collect a signed statement from the agency that lists which staff can access your store and that they will not cross-log logins.
Mergers And Asset Purchases
If you acquired inventory or brand rights from another seller, state the legal relationship. Provide the purchase agreement. Clarify that accounts remain separate even when brands or products move.
Frequently Asked Questions
Why did Amazon link my account without warning
Amazon watches signals in real time. When it sees an overlap, it can act fast to protect buyers. The notice is your chance to prove independence.
How long does a related account review take
Simple cases resolve in days. Complex cases can take longer. Submit a complete Amazon account wrongly linked appeal and check Account Health daily.
Can I open a new account while I wait
No. Opening a new account creates more risk and can block all stores. Focus on a clean appeal for the current store.
Do I need to name the other store in my appeal?
Only if you are certain. If you are not, focus on your own independence and the steps you took to remove shared signals.
What if my contractor refuses to help
State the facts. End the relationship. Show your new controls. You do not need the contractor to win, but you do need strong proof of separation.
What helps most with Amazon account reinstatement
Specific root cause, dated corrective actions, and preventive controls with owners and schedules. Plus, clean, matching documents.
A Complete Checklist You Can Use Today
- Save notices and screenshots of Account Health with dates
- List possible overlaps across devices, IPs, addresses, banks, and staff
- End shared access and change all passwords
- Replace routers or move to a static IP
- Build the proof folder with identity, bank, lease, ISP, and HR files
- Write the appeal with root cause, corrective actions, and preventive measures
- Attach only relevant, legible, dated files
- Submit one clean case and track the ID
- Call Account Health if the SLA passes without movement
- Add new proof only when you have it
- Document your new controls and audit dates
Work the list in order. Do not skip steps.
Conclusion: Show Independence, Earn Trust, Get Back To Selling
A linked account flag feels harsh, yet many cases end well. The path is simple. Learn what signal triggered the action. Remove shared risk. Prove independence with clean documents. Submit a concise Amazon account wrongly linked appeal that matches Amazon’s review process. Follow up with respect and bring counsel when the stakes run high.
If your case needs a focused plan and fast help, do you need help? Submit your case now!. With a calm method and strong proof, you can protect your store, your ratings, and your cash flow.
